Operating Models and Service Clarity: Why the Details Decide Long-Term Success

https://technivorz.com/why-composable-commerce-feels-like-a-scam-to-mid-market-ctos-javiers-story/

Why support collapses when nobody agreed who owns the service I’ve seen this play out in three different industries: a SaaS startup, a regional bank, and a government IT program. The pattern is the same