Not every negative Google review is permanent. If a review violates Google’s...

https://medium.com/@carl.knight/how-to-write-a-calm-strategic-reply-while-you-wait-for-google-to-review-your-report-9fcce587b8dd

Not every negative Google review is permanent. If a review violates Google’s policies—like spam or harassment—you have a real path to getting it removed. Keep in mind that outcomes vary and success isn't guaranteed. Your best strategy is to be prepared