Listen without rushing to fix things. Ask what would help today and offer one...

https://spark-wiki.win/index.php/What_Does_the_U.S._Surgeon_General_Say_About_Substance_Use_Disorders%3F

Listen without rushing to fix things. Ask what would help today and offer one small step: “Want me to sit with you while you call?” Set boundaries, too. Check in again later, since support can take more than one conversation.