Listen, ask what helps, and offer one small step, like sitting with them as...

https://www.pawn-bookmarks.win/listen-without-rushing-to-fix-things-ask-what-would-help-and-offer-a-practical

Listen, ask what helps, and offer one small step, like sitting with them as they call for help. Say, “I’m here. Want me to sit with you while you make that call?” Set clear limits, too. Help may take more than one talk, so check in again