In 2026, AI customer service platforms are shifting from just resolving queries...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

In 2026, AI customer service platforms are shifting from just resolving queries to assisting agents in real time, boosting efficiency without losing the human touch. Teams are hitting 70% automation in under a week, cutting costs from $3 to around $0