Frustrated by an unfair review? You aren't powerless. Some negative feedback...

https://technivorz.com/can-i-get-a-review-removed-if-it-mentions-events-that-never-happened/

Frustrated by an unfair review? You aren't powerless. Some negative feedback can be removed if it violates Google’s policies, though there are no guarantees. Success often depends on how you present your case to the platform