Dealing with negative content online is stressful, but a reactive approach...

https://www.bookmarks4all.win/when-negative-content-pops-up-online-your-gut-might-say-to-fight-back-but

Dealing with negative content online is stressful, but a reactive approach often causes more harm than good. Ignoring these issues creates a risk of silent lost sales as prospects move to competitors without ever telling you why